We are hiring for:
CUSTOMER SUCCESS LEAD
Blue Sky Energy Technology is a smart building IOT start-up. We have an agile, friendly and down-to-earth team. We are working on a widely-scalable solution, and are changing the way buildings are used, and how people behave for good. We have started out with smart meters and analysis, leveraging data to optimize energy consumption for our clients. Our current customers include universities, property conglomerates, professional service corporate and major non-profits.
Blue Sky’s professional team are graduates from universities such as Brown, CUHK, LSE, and UC Berkeley, with background in economics, design, electrical, electronic and information systems engineers, environmental sciences and statistics.
Our professional experiences span across Bain & Company, Hutchison Telecom, Swire, and HK Broadband, including award winning design experiences and US innovative ventures such as Acumen and solar energy venture.
We are growing and looking for talents to join us.
Please clearly include your expected salary and availability, and send us your resume at [email protected]
As a Customer Success Lead for Blue Sky, you engage our corporate and institution customers to drive Blue Sky adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers during the launch, driving ongoing adoption, channeling customers needs and managing renewals and expansions. You work with the rest of the Blue Sky team to uncover new ways to make Blue Sky a part of everyday life and to improve our product.
What You’ll Do
Being the trusted partner and main point of contact between the company and our corporate and institution customers on use-case and product functionality
Serve as the primary contact for the onboarding of new customers, the training of platform use for end users, as well as post go-live support:
Drive retention and growth among our most valuable customers by understanding their business/organization needs, goals and helping them succeed with our products; Collaborating closely with Business Development team to support pilot customers, renewals, and expansion opportunities
Enable successful roll-out of Blue Sky to customers’ users, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches/sharings virtually or in person
Delivering and communicating ROI for our customers, throughout the customer lifecycle via working closely with the data team; Maintaining a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Identify opportunities for customers to act as Blue Sky advocates (e.g. Net Promoter Score results, testimonials, case studies, questionnaires)
Represent the voice of the customer to provide input into product development, marketing and sales process and service improvements, e.g., Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers, and prioritize product development needs
BA/BS (MBA/Master good-to-have)
Ideally 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Experience in working with multi-divisional customers; aka you can charm almost anyone
Experience working with cross-functional teams (e.g. Business Development, Data analytics, Product Development)
Strong leadership skills
Impressive executive presence and communication abilities
Ability to create structure in ambiguous situations and design effective processes
Bias for action
You're extremely organized and diligent in following up with your peers or customers
Passion for technology and for being a part of a fast-growing IOT and SaaS company
Most importantly, you're a self-starter who is comfortable working in a startup environment. aka "rolling up your sleeves" and dive in